TERMS AND CONDITIONS

1. AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you (referred to as “you,” “your,” or “Client”) and Chemy Limousine Service (“we,” “us,” “our,” or “Company”), concerning your access to and use of our transportation services and the https://chemy.limo website (the “Site”), as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

BY BOOKING A RESERVATION, PROVIDING YOUR ELECTRONIC SIGNATURE, OR COMPLETING PAYMENT, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

By providing payment information via phone, email, text message, SMS, or through our online booking platform, and by providing your electronic signature during the booking process, you acknowledge that:

An electronic signature has the same legal effect as a handwritten signature
This agreement constitutes a legally binding contract
You consent to conduct this transaction electronically
You have the ability to download, print, or save a copy of this agreement

This agreement complies with the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA).

2. COMPANY INFORMATION

Legal Business Name: Chemy Limousine Service
Business Address: Plainfield, IL, USA
Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Website: https://chemy.limo
Service Area: Plainfield, Chicago, and surrounding areas within 30 miles of Plainfield, Illinois

Hours of Operation: Available 24/7 for reservations and service

3. SERVICES OFFERED

Chemy Limousine Service provides luxury ground transportation services including but not limited to:

Airport Transfers (O’Hare International Airport, Midway International Airport, and regional airports)
Point-to-Point Transportation
Hourly Charter Services
Corporate Transportation
Special Events Transportation (weddings, proms, concerts, sporting events)
Executive Transportation
Group Transportation

Our Fleet Includes:

Luxury Sedans
Premium SUVs
Stretch Limousines
Party Buses
Sprinter Vans
Charter Buses

All vehicles are professionally maintained, fully insured, and operated by licensed, background-checked chauffeurs in compliance with Illinois Department of Transportation regulations.

4. BOOKING AND RESERVATIONS

4.1 How to Book

Reservations can be made through:

Our online booking system at https://chemy.limo
Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Text/SMS: +1 (630) 528-2059

4.2 Electronic Signature Requirement

MANDATORY ELECTRONIC SIGNATURE: During the booking process, you will be required to provide an electronic signature to acknowledge and accept these Terms and Conditions. Your electronic signature:

Constitutes your legally binding agreement to these terms
Confirms your identity and authorization to book services
Cannot be revoked once services are rendered
Is stored securely in compliance with data protection regulations

By providing your electronic signature, you certify that:

You are at least 18 years of age
You have legal authority to enter into this contract
All information provided is accurate and truthful
You authorize charges to the payment method provided

4.3 Booking Confirmation

IT IS YOUR RESPONSIBILITY AS THE CLIENT TO REVIEW YOUR BOOKING CONFIRMATION AND ENSURE ALL DETAILS ARE CORRECT. Confirmation will be sent to your email and/or SMS. Should any discrepancy be found, you must contact us immediately at +1 (630) 528-2059 or Contact@chemy.limo.

4.4 Advance Booking Requirements

Standard Reservations: Minimum 24 hours advance notice recommended
Peak Season/Special Events: Minimum 48-72 hours advance notice required
Last-Minute Bookings: Subject to availability and may incur additional fees
Multi-Vehicle Bookings: Minimum 72 hours advance notice required

4.5 Reservation Modifications

All modifications to existing reservations must be made at least 12 hours prior to scheduled pickup time. Changes made within 12 hours of pickup may be subject to availability and additional charges.

5. PRICING AND PAYMENT

5.1 Rate Structure

Our pricing is based on:

Hourly Rates:

Sedan: $80 per hour
SUV: $100 per hour
Other Vehicles: Custom quote provided upon request

Point-to-Point Rates: Flat rates for specific routes (e.g., airport transfers)

Distance-Based Rates: For trips exceeding our standard 30-mile service area

All quoted prices include:

Professional chauffeur service
Vehicle operational costs
Fuel surcharges
Standard tolls within service area

All quoted prices DO NOT include:

Gratuity/Tips (optional but customary at 20%)
Parking fees at destination venues
Extra stops not included in original itinerary
Wait time charges beyond complimentary allowance
Out-of-area tolls and parking fees
Overtime charges
Damage or cleaning fees

5.2 Payment Methods and Processing

We accept payment through Stripe, our secure payment processor, which processes:

Major Credit Cards (Visa, Mastercard, American Express, Discover)
Debit Cards
Digital Wallets (Apple Pay, Google Pay)

Payment is due in full at the time of booking unless alternative arrangements have been made for corporate accounts.

5.3 Secure Payment Card Storage

IMPORTANT – PAYMENT CARD STORAGE AUTHORIZATION:

By completing your booking and providing payment information, you explicitly authorize Chemy Limousine Service to:

Securely store your payment card information with Stripe, our PCI-DSS Level 1 compliant payment processor
Use stored payment information for:
- Future bookings to expedite the reservation process
- Additional charges incurred during or after service, including but not limited to:
  - Wait time fees beyond complimentary period
  - Overtime charges
  - Additional stops or route changes
  - Damage to vehicle interior or exterior
  - Cleaning fees for excessive mess, stains, or prohibited activities
  - Smoking violation fees
  - Tolls and parking fees
  - Any other legitimate charges outlined in these Terms and Conditions
- Collection of unpaid balances or disputed charges
Automatic charging of your stored payment method for any additional fees or charges that arise from your use of our services

Your payment card information is:

Never stored on our servers
Encrypted and tokenized by Stripe
Protected by industry-leading security measures
Compliant with PCI-DSS standards
Only accessible for legitimate business purposes

You may request removal of stored payment information by contacting us at Contact@chemy.limo. However, removal of payment information may limit your ability to book future services or may require alternative payment arrangements.

By proceeding with booking, you acknowledge and accept that charges may be applied to your stored payment method without additional authorization for legitimate service-related fees.

5.4 IP Address Tracking for Fraud Prevention

FRAUD PREVENTION AND SECURITY MEASURES:

To protect both our business and our clients from fraudulent transactions, identity theft, and chargebacks, we collect and transmit certain technical information to our payment processor (Stripe) and maintain records for our security purposes.

Information We Collect:

IP Address: Your device’s Internet Protocol address at the time of booking
Device Information: Browser type, operating system, device identifiers
Geolocation Data: Approximate geographic location based on IP address
Transaction Metadata: Timestamp, booking details, payment amount

How We Use This Information:

Fraud Detection: To identify and prevent fraudulent bookings and payment disputes
Chargeback Protection: To provide evidence in case of disputed charges or claims of unauthorized transactions
Service Verification: To verify that the booking was legitimately made by the cardholder
Legal Compliance: To comply with payment processing regulations and anti-money laundering laws
Dispute Resolution: To resolve claims where clients deny:
- Making a booking
- Receiving services
- Authorizing payment
- Agreeing to these terms

Data Sharing:

IP address and device information are transmitted to Stripe in compliance with their fraud prevention protocols
This information may be shared with law enforcement if fraudulent activity is suspected
Data may be presented as evidence in legal proceedings or arbitration

Data Retention:

IP address and transaction data are retained for a minimum of 7 years to comply with financial record-keeping requirements
Data is stored securely and in compliance with applicable data protection laws

Your Rights:

While this information is necessary for fraud prevention and cannot be opted out of if you wish to use our services, you have the right to:

Request access to your stored data
Request correction of inaccurate data
Understand how your data is being used

This data collection is essential for operating a secure payment system and protecting all parties from fraud. By completing a booking, you consent to this data collection and acknowledge its necessity for secure transaction processing.

5.5 Deposit and Payment Terms

Standard Reservations: Full payment required at booking
Hourly Charters (4+ hours): Full payment required at booking
Large Events/Multiple Vehicles: 50% deposit required, balance due 48 hours before service
Corporate Accounts: Custom payment terms available upon credit approval

5.6 Additional Charges

The following may result in additional charges to your stored payment method:

Wait time beyond complimentary period
Additional stops not included in original booking
Overtime (exceeding reserved hours)
Cleaning fees for excessive mess or damage ($150-$500 depending on severity)
Smoking violations ($250 minimum fee)
Tolls outside service area
Parking fees at venues
Traffic delays causing significant overtime
Damage to vehicle interior or equipment

YOU AUTHORIZE US TO CHARGE YOUR STORED PAYMENT METHOD FOR ANY SUCH ADDITIONAL FEES WITHOUT FURTHER CONSENT.

6. WAIT TIME POLICY

6.1 Complimentary Wait Time

Airport Pickups:

All Flights: 30 minutes free wait time from actual flight landing time
Flight tracking is complimentary; we monitor flights automatically
Wait time begins when aircraft lands, not scheduled arrival time

All Other Pickups (Hotels, Residences, Venues, Corporate Offices):

15 minutes complimentary wait time from scheduled pickup time

6.2 Charges for Excessive Wait Time

After the complimentary wait time period expires:

Charged at the hourly rate (prorated per hour)
Wait time charges will be automatically charged to your stored payment method
No additional authorization required

6.3 No-Shows

If client is not present after complimentary wait time plus an additional 15 minutes:

The reservation will be considered a NO-SHOW
100% of total fare will be charged to your stored payment method
No refund will be issued

7. CANCELLATION AND REFUND POLICY

7.1 Standard Cancellation Policy

Cancellations made 48 hours or more prior to scheduled pickup time:

Full refund minus 3% processing fee
OR credit toward future service (100% of payment retained)

Cancellations made within 48 hours but more than 24 hours prior:

50% of total fare charged as cancellation fee
Remaining 50% refunded to original payment method within 5-7 business days

Cancellations made within 24 hours prior:

75% of total fare charged as cancellation fee
Remaining 25% refunded to original payment method within 5-7 business days

Cancellations made less than 24 hours prior or No-Shows:

100% of total fare charged, no refund

7.2 Free Rescheduling Policy

You may reschedule your reservation for free up to 12 hours before your scheduled pickup time.

Rescheduling requests must be made by phone or email
New date must be within 90 days of original booking
Subject to vehicle availability
Only one free reschedule permitted per booking

7.3 Weather-Related Cancellations

In case of severe weather conditions that make travel unsafe or inadvisable:

Client may cancel or reschedule without penalty if notice is given at least 2 hours prior
Decision regarding service safety is at sole discretion of Company management
If Company cancels service due to unsafe conditions, full refund issued within 5-7 business days

7.4 Special Event Cancellations

For weddings, proms, concerts, sporting events, or any multi-vehicle bookings:

72 hours advance notice required for cancellation to receive any refund
Cancellations within 72 hours: 100% of total fare charged, no refund
This policy applies due to specialized nature and limited availability

7.5 How to Cancel

All cancellations must be made by:

Phone: +1 (630) 528-2059
Email: Contact@chemy.limo

Cancellations must be acknowledged by Chemy Limousine Service staff to be valid. Please ensure you receive written confirmation of your cancellation request via email.

8. CHAUFFEUR AND VEHICLE ASSIGNMENT

8.1 Vehicle Selection

While we make every effort to provide the specific vehicle class requested at time of booking, Chemy Limousine Service reserves the right to substitute a vehicle of equal or greater value if mechanical issues, accidents, or other unforeseen circumstances arise.

8.2 Chauffeur Assignment

All chauffeurs are professionally licensed, insured, and background-checked
Chauffeur assignments are made by Company management based on availability and route expertise
Specific chauffeur requests cannot be guaranteed but will be accommodated when possible
All chauffeurs have undergone drug testing and driving record verification

8.3 Vehicle Standards

All vehicles in our fleet:

Are professionally detailed before each service
Undergo regular mechanical maintenance and safety inspections
Are fully insured and compliant with Illinois Department of Transportation regulations
Contain complimentary amenities (bottled water, climate control, premium audio system)

9. PASSENGER RESPONSIBILITIES AND CONDUCT

9.1 Passenger Capacity

YOU MUST NOT EXCEED THE LEGAL PASSENGER CAPACITY OF THE VEHICLE. Exceeding capacity is:

Illegal under Illinois law
Unsafe and poses serious risk of injury
Grounds for immediate service termination without refund
May result in additional liability for the client

9.2 Prohibited Conduct

The following behaviors are STRICTLY PROHIBITED and will result in immediate termination of service without refund, and charges to your stored payment method for any resulting damages:

A. Smoking Prohibition:

Smoking of any kind (cigarettes, cigars, e-cigarettes, vaping, cannabis) is STRICTLY PROHIBITED in all Sedans and SUVs
For Party Buses: Smoking policies vary by vehicle; client must inquire during booking
Violation results in minimum $250 cleaning fee charged to your stored payment method
Additional cleaning costs may apply for severe smoke damage or odor

B. Alcohol Prohibition:

Open containers and alcohol consumption are PROHIBITED in Sedans and SUVs per Illinois law
For Party Buses and Limousines: Alcohol may be permitted for passengers 21+ only; client must inquire during booking
Client must provide valid government-issued ID for all passengers if alcohol is present
Intoxicated passengers causing disturbance may be refused service without refund
Underage drinking will not be tolerated and may result in law enforcement notification

C. Illegal Substances:

Possession or use of illegal drugs will result in:
- Immediate service termination
- No refund
- Notification of law enforcement
- Potential criminal charges

D. Damage to Vehicle:

Client is financially responsible for any damage to vehicle interior, exterior, or equipment
Damage includes but not limited to:
- Stains, burns, tears, or marks on upholstery
- Broken windows, mirrors, or fixtures
- Damage to sound system, lighting, or entertainment equipment
- Vomit or bodily fluid requiring professional cleaning
Cleaning and repair charges will be automatically charged to your stored payment method
Charges range from $150 to $5,000+ depending on severity
Intentional damage may result in criminal charges and civil lawsuit

E. Disrespectful or Threatening Behavior:

Verbal or physical abuse toward chauffeur or other passengers will not be tolerated
Sexual harassment or unwanted advances toward chauffeur will result in immediate service termination
Chauffeur has the right to terminate service immediately if feeling unsafe
No refund will be issued for service terminated due to passenger misconduct
Severe incidents will be reported to law enforcement

9.3 Child Safety Seats

Illinois law requires appropriate child restraint systems for children under 8 years old
Client is responsible for providing and installing child safety seats
Chemy Limousine Service does not provide child safety seats
Failure to provide appropriate restraints may result in refusal of service without refund

9.4 Unaccompanied Minors

Passengers under 18 years of age must be accompanied by a parent or legal guardian unless:

Written parental authorization is provided prior to service
Special arrangements are made for supervised events (proms, school functions)
Parent/guardian can be reached by phone throughout service duration

10. LUGGAGE AND PERSONAL BELONGINGS

10.1 Luggage Capacity

Each vehicle has specific luggage capacity limits:

Sedans: 2-3 large suitcases, 2-3 carry-ons
SUVs: 4-6 large suitcases, 4-6 carry-ons
Sprinter Vans: 8-10 large suitcases, multiple carry-ons
Stretch Limousines: 3-4 large suitcases (limited trunk space due to extended chassis)
Party Buses: Varies by vehicle size; overhead and undercarriage storage available

IT IS CLIENT’S RESPONSIBILITY TO INFORM US OF LUGGAGE QUANTITIES AT TIME OF BOOKING to ensure appropriate vehicle is dispatched.

10.2 Liability for Personal Belongings – IMPORTANT DISCLAIMER

CHEMY LIMOUSINE SERVICE IS NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED, OR FORGOTTEN PERSONAL BELONGINGS.

This includes but is not limited to:

Mobile phones, smartphones, tablets, laptops, or other electronic devices
Wallets, purses, cash, credit cards, or financial instruments
Jewelry, watches, or other valuables
Prescription medications or medical devices
Eyeglasses, sunglasses, or contact lenses
Clothing, accessories, or personal items
Documents, passports, identification cards
Keys (car keys, house keys, office keys)
Children’s items (toys, bottles, car seats, strollers)
Luggage or baggage
Any other personal property

Client assumes full responsibility for:

Securing and monitoring personal belongings during service
Checking vehicle thoroughly before exiting
Removing all items from vehicle at end of service

While our chauffeurs make reasonable efforts to remind passengers to check for belongings, ultimate responsibility rests solely with the passenger.

10.3 Lost and Found Procedure

If items are left in the vehicle:

Report lost items immediately to +1 (630) 528-2059 or Contact@chemy.limo
Provide detailed description of item(s) and approximate time/location
Found items will be held for 30 days from date reported
After 30 days, unclaimed items may be donated or disposed of
Client is responsible for all pickup or shipping costs of returned items
We cannot guarantee recovery of lost items

We are not liable if:

Items are not reported within 24 hours
Items cannot be located in vehicle
Items are stolen by third parties
Items are damaged during transport or storage

HIGH-VALUE ITEMS: We strongly recommend clients do not leave high-value items unattended in vehicles and maintain appropriate insurance coverage for valuable personal property.

10.4 Prohibited Items

The following items are PROHIBITED in all vehicles:

Firearms or weapons (except authorized law enforcement with proper credentials and advance notice)
Explosives, fireworks, or flammable materials
Illegal substances or contraband
Hazardous materials or chemicals
Items that could damage vehicle interior (wet paint, uncovered food, etc.)
Live animals (except certified service animals with advance notice)

11. FLIGHT DELAYS AND TRAVEL TIME

11.1 Flight Monitoring

For airport pickups, Chemy Limousine Service automatically monitors flight status at no additional charge.

If your flight is delayed:

Chauffeur will adjust pickup time automatically
No need to contact us unless flight is canceled or changes to a different day
Complimentary wait time begins when flight actually lands
We track flights in real-time using aviation data services

11.2 Traffic and Unforeseen Delays – IMPORTANT DISCLAIMER

TRAVEL TIME IS AN ESTIMATE WHEN BOOKING. ACTUAL TRAVEL TIME CAN VARY SIGNIFICANTLY.

Factors affecting travel time include but are not limited to:

Traffic congestion (rush hour, accidents, construction)
Weather conditions (snow, ice, heavy rain, flooding)
Road construction or closures
Accidents or emergency vehicle activity
Special events causing road closures or heavy traffic
Protests, parades, or public gatherings
Police activity or security checkpoints

CHEMY LIMOUSINE SERVICE IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL.

This means we are NOT LIABLE for:

Missed flights, trains, or connections
Missed appointments, meetings, or events
Late arrival to weddings, concerts, or time-sensitive events
Lost wages or business opportunities
Emotional distress or inconvenience

We strongly recommend:

Booking with adequate buffer time for time-sensitive appointments (minimum 30-60 minutes extra)
Allowing extra time during rush hours:
- Morning: 6:30-9:30 AM
- Evening: 3:30-7:00 PM
Adding 45-90 minutes buffer time for major events, concerts, or sporting events
Monitoring traffic conditions yourself and communicating concerns to chauffeur
Having backup transportation plans for critical appointments

Our chauffeurs will:

Use GPS and real-time traffic monitoring
Take the most efficient route based on current conditions
Communicate any significant delays as soon as possible
Make reasonable efforts to arrive on time

However, we cannot guarantee arrival times and are not liable for consequences of delays beyond our control.

11.3 Hourly Service and Overtime

For hourly charter reservations:

Service time is portal-to-portal (from when chauffeur leaves garage until return to garage)
Travel time to your pickup location is included in your reserved hours
Travel time from final drop-off back to garage is included in your reserved hours
Overtime begins immediately after contracted hours expire
Overtime is charged at the standard hourly rate (prorated per hour)
Overtime charges are automatically applied to your stored payment method

Example: If you book an SUV for 4 hours starting at 6:00 PM ($100/hour = $400):

Service officially ends at 10:00 PM
Any time after 10:00 PM is overtime at $100/hour
If service concludes at 10:45 PM, you are charged an additional $75 (0.75 hours × $100)
Even if traffic or other delays cause late return, overtime charges apply

To avoid overtime charges:

Book sufficient hours for your itinerary
Factor in travel time to/from pickup location
Allow buffer time for traffic and delays
Communicate with chauffeur if you wish to extend service in advance

12. ROUTE SELECTION AND STOPS

12.1 Route Determination

Unless client requests specific route:

Chauffeur will select most efficient route based on traffic, weather, and road conditions
GPS and real-time traffic monitoring used to optimize travel time
Chauffeur may deviate from standard route to avoid traffic, accidents, or closures
Chauffeur’s route selection is final and in the best interest of timely arrival

If you have a preferred route, please communicate this clearly at time of booking and with chauffeur at pickup.

12.2 Additional Stops

All additional stops not included in original booking must be communicated at time of reservation.

Additional stops include:

Picking up additional passengers at different locations
Stops for food, beverages, shopping, or errands
Multiple drop-off locations
Any deviation from original point-to-point itinerary

Charges for additional stops:

Point-to-point reservations: $25-$50 per additional stop depending on duration and location
Hourly reservations: Included in hourly time (no extra charge, but counts toward total hours)
Excessive delays at stops may result in additional wait time or overtime charges

12.3 Multiple Pickup Locations

If booking requires multiple pickup locations:

All addresses and pickup times must be provided at time of booking
Additional coordination fees may apply ($25-$75 depending on complexity)
15-minute wait time allocated per stop
Additional wait time beyond 15 minutes charged at hourly rate

13. GRATUITY AND SERVICE CHARGES

13.1 Gratuity Policy

Gratuity (tips) for chauffeurs is OPTIONAL but customary at 20% of the base fare.

Gratuity is NOT automatically included in quoted prices
Gratuity can be paid directly to chauffeur in cash or via credit card
Future updates to our booking system may include option to add gratuity at time of booking
All gratuity goes 100% to the chauffeur
Gratuity is separate from service charges, fees, or operational costs

13.2 Outstanding Service Recognition

If your chauffeur provides exceptional service, additional gratuity is always appreciated and may be:

Paid directly to chauffeur in cash
Arranged by contacting our office at Contact@chemy.limo
Included in future bookings as a specific chauffeur request (when available)

14. INSURANCE AND LIABILITY

14.1 Company Insurance

Chemy Limousine Service maintains:

Commercial Auto Liability Insurance as required by Illinois law
Commercial General Liability Insurance
Workers’ Compensation Insurance for all employees
Comprehensive and Collision coverage on all vehicles

Certificate of Insurance available upon request for corporate clients or special events.

14.2 Limitation of Liability – CRITICAL LEGAL PROVISION

TO THE MAXIMUM EXTENT PERMITTED BY ILLINOIS LAW AND FEDERAL LAW:

Chemy Limousine Service and its owners, officers, employees, chauffeurs, agents, affiliates, contractors, and representatives SHALL NOT BE LIABLE FOR:

A. Indirect, Incidental, Special, Consequential, or Punitive Damages including but not limited to:

Loss of profits, revenue, data, or business opportunities
Emotional distress, mental anguish, or pain and suffering
Loss of use or enjoyment
Cost of substitute services
Reputational harm

B. Missed Appointments or Time-Sensitive Events including but not limited to:

Missed flights, trains, buses, or transportation connections
Missed business meetings, conferences, or appointments
Missed weddings, funerals, or family events
Missed concerts, sporting events, or entertainment
Missed court appearances or legal deadlines
Lost employment opportunities or job interviews

Caused by:

Traffic delays or congestion beyond our control
Weather conditions or natural disasters
Road construction, closures, or detours
Accidents involving other vehicles
Vehicle mechanical failure despite proper maintenance
Acts of third parties
Force majeure events

C. Personal Injury not directly caused by proven negligence of Chemy Limousine Service or its chauffeurs, including:

Injuries sustained entering or exiting vehicle
Injuries from passenger misconduct or horseplay
Injuries caused by other passengers
Medical emergencies or pre-existing conditions
Slip and fall incidents outside vehicle
Injuries from third-party accidents

D. Property Damage including:

Personal belongings left in vehicle (see Section 10.2)
Items not directly damaged by our proven negligence
Damage from acts of other passengers or third parties
Damage from theft by non-employees

E. Third-Party Actions including but not limited to:

Accidents caused by other drivers
Criminal acts by third parties (theft, assault, etc.)
Natural disasters or acts of God
Government actions or law enforcement activity

MAXIMUM LIABILITY:

In any event, Chemy Limousine Service’s total aggregate liability to Client for any and all claims arising from a single booking or series of related bookings shall NOT EXCEED the total amount actually paid by Client for that specific service.

This means: If you paid $200 for a ride, our maximum liability is $200, regardless of your claimed damages.

This limitation applies to ALL claims including:

Breach of contract
Negligence
Strict liability
Breach of warranty
Any other legal theory

EXCEPTIONS: Nothing in this section limits liability for:

Death or personal injury caused by our gross negligence or willful misconduct
Fraud or fraudulent misrepresentation
Violations of law that cannot be contractually limited

14.3 Client Indemnification

Client agrees to indemnify, defend, and hold harmless Chemy Limousine Service, its owners, officers, employees, chauffeurs, agents, and affiliates from any and all:

Claims, demands, lawsuits, or legal proceedings
Damages, losses, liabilities, or expenses (including reasonable attorney fees)
Costs of investigation and defense

Arising from or related to:

Client’s violation of these Terms and Conditions
Client’s illegal activities or criminal conduct during service
Damage to vehicle caused by Client or Client’s guests
Third-party claims arising from Client’s actions, including:
- Injury to other passengers
- Property damage caused by Client
- Defamation, harassment, or assault by Client
Client’s negligence or willful misconduct
Violation of laws by Client or Client’s guests (underage drinking, drug possession, etc.)
Passenger misconduct including but not limited to:
- Fighting or violence among passengers
- Sexual harassment or assault
- Vandalism or property destruction
False claims or fraudulent chargebacks initiated by Client

This indemnification obligation survives termination of service and continues indefinitely for any claims arising from your use of our services.

15. FORCE MAJEURE

Chemy Limousine Service shall not be held liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

Natural Disasters and Weather:

Severe weather (blizzards, ice storms, flooding, tornadoes)
Earthquakes, hurricanes, or other natural disasters
Acts of God

Government and Civil Actions:

Government orders, restrictions, or regulations
Emergency declarations or curfews
Road closures or travel bans
Terrorism or threats of terrorism
Civil unrest, riots, or protests
War or military action

Public Health Emergencies:

Pandemics or epidemics
Public health orders or quarantines
Infectious disease outbreaks

Infrastructure Failures:

Widespread power outages
Communication system failures
Fuel shortages

Labor Issues:

Strikes or labor disputes (not involving our employees)
Industry-wide work stoppages

Vehicle Issues:

Vehicle mechanical failure due to manufacturing defects despite proper maintenance
Accidents involving our vehicles caused by third parties
Vehicle theft or vandalism

In such events:

Service may be canceled or rescheduled without penalty to either party
Full refund will be issued if service cannot be rescheduled within reasonable time frame
Company will make reasonable efforts to provide alternative transportation if available
Client will be notified as soon as reasonably possible

Neither party shall be liable to the other for failure to perform obligations due to force majeure events.

16. PRIVACY, DATA PROTECTION, AND COMMUNICATIONS

16.1 Data Collection and Usage

Your personal information is collected, stored, and used in accordance with our Privacy Policy (available at https://chemy.limo/privacy-policy) and applicable data protection laws including:

Illinois Personal Information Protection Act (PIPA)
California Consumer Privacy Act (CCPA) – if applicable
General Data Protection Regulation (GDPR) – if applicable to international clients
Other applicable federal and state privacy laws

By using our services, you consent to:

Collection of personal information necessary for service delivery including:
- Full name, email address, phone number
- Pickup and drop-off addresses
- Payment card information (stored securely via Stripe)
- Flight information for airport pickups
- Special requests or accommodations
Technical information collection including:
- IP address and device information (see Section 5.4)
- Location data for GPS tracking and route optimization
- Booking platform usage data
Storage and retention of data for:
- Service delivery and coordination
- Payment processing and billing
- Fraud prevention and security
- Legal compliance and record-keeping (minimum 7 years for financial records)
- Dispute resolution and legal defense
Use of data for:
- Providing requested transportation services
- Processing payments and managing bookings
- Communicating with you about your reservation
- Improving our services
- Complying with legal obligations

16.2 Communication Consent – SMS, Email, and Phone

By providing your phone number and email address, you expressly consent to receive communications from Chemy Limousine Service via:

A. SMS Text Messages including:

Booking confirmations
Pickup reminders and notifications
Chauffeur arrival notifications
Real-time service updates
Flight tracking updates
Payment receipts and invoices
Promotional messages (you may opt-out)

B. Email Communications including:

Booking confirmations and receipts
Reservation modifications or cancellations
Service updates and reminders
Post-service follow-up and feedback requests
Promotional offers and newsletters (you may opt-out)

C. Phone Calls including:

Booking verification and confirmation
Urgent service updates or changes
Chauffeur coordination and communication
Billing inquiries or payment issues
Customer service and support

COMPLIANCE WITH TCPA AND TELEPHONE CONSUMER PROTECTION LAWS:

These communications comply with:

Telephone Consumer Protection Act (TCPA)
Twilio’s Messaging Policy and Best Practices
CAN-SPAM Act for email communications
State-specific telemarketing and privacy laws

Message and Data Rates: Standard SMS and data rates may apply based on your mobile carrier’s plan. We do not charge for messages, but your carrier may.

Opt-Out Rights:

To opt-out of promotional SMS messages, reply “STOP” to any text message
To opt-out of promotional emails, click “Unsubscribe” link in any email
You cannot opt-out of transactional messages related to active bookings (confirmations, updates, receipts)
To opt-out of all communications, contact Contact@chemy.limo (this may limit our ability to serve you)

Third-Party Service Providers:

SMS messages are sent via Twilio, a compliant messaging platform
Emails are sent via our email service provider
These providers adhere to strict data protection and privacy standards

Your phone number and email will NEVER be:

Sold to third parties for marketing purposes
Shared with unaffiliated businesses
Used for spam or excessive messaging

16.3 Artificial Intelligence (AI) Communications – IMPORTANT DISCLOSURE

AUTOMATED AND AI-POWERED COMMUNICATIONS:

Chemy Limousine Service may utilize artificial intelligence (AI) and automated systems for certain customer communications and service operations. This includes but is not limited to:

A. AI Chatbots and Virtual Assistants:

Automated chat support on our website or mobile app
AI-powered booking assistance
Frequently asked questions and information retrieval
Basic customer service inquiries

B. Automated Messaging Systems:

Automated booking confirmations
Pre-programmed pickup reminders
Standardized service updates
Automated payment receipts

C. AI-Enhanced Customer Service:

Natural language processing for customer inquiries
Sentiment analysis for customer satisfaction
Predictive text and auto-complete features
Voice recognition systems

TRANSPARENCY AND DISCLOSURE:

In compliance with:

Federal Trade Commission (FTC) guidelines on AI disclosure
Illinois Artificial Intelligence Video Interview Act (if applicable to video communications)
Emerging state AI regulations
Ethical AI principles and best practices

We commit to:

Transparency: You will be informed when interacting with AI systems rather than human agents (when technologically feasible and legally required)
Human Oversight: AI systems are monitored and supervised by human staff
Escalation Options: You have the right to request human assistance at any time by:
- Stating “I want to speak to a human” in chat
- Calling +1 (630) 528-2059
- Emailing Contact@chemy.limo
Data Usage: AI systems process your communications to:
- Provide accurate and helpful responses
- Improve service quality
- Train and enhance AI models
- Analyze customer needs and preferences
Accuracy Limitations: While we strive for accuracy, AI systems may:
- Provide incorrect information
- Misunderstand complex requests
- Require clarification or human intervention

YOU ACKNOWLEDGE AND ACCEPT:

AI communications may not always be perfect or fully accurate
Critical or complex matters should be verified with human staff
AI-generated responses are provided for convenience and efficiency
Final decisions regarding service delivery are made by human staff

Data Security for AI Systems:

All AI communications are encrypted and secure
Personal data processed by AI systems is protected under our Privacy Policy
AI vendors and service providers are vetted for security and compliance
We comply with applicable AI data protection regulations

Your Rights Regarding AI:

Right to know when interacting with AI (where legally required)
Right to opt-out of AI communications (may limit service availability)
Right to request human interaction
Right to correction if AI provides inaccurate information

Limitation of Liability for AI Systems:

We are not liable for errors, omissions, or misunderstandings by AI systems
AI-generated information is provided “as-is” without warranties
Critical information should always be verified by human staff
See Section 14.2 for general limitation of liability

To opt-out of AI communications or request human-only interaction, contact Contact@chemy.limo.

16.4 Data Sharing and Third-Party Services

We share your data only with:

Stripe (payment processing – PCI-DSS compliant)
Twilio (SMS messaging – TCPA compliant)
Email service providers (transactional email delivery)
GPS and mapping services (route optimization)
Flight tracking services (airport pickup coordination)
AI service providers (customer communication and support)
Legal authorities (when required by law or to prevent fraud)

We NEVER:

Sell your personal information to third parties
Share your data for unrelated marketing purposes
Provide your information to data brokers

16.5 Your Privacy Rights

Depending on your location, you may have rights including:

Right to Access: Request copy of your personal data
Right to Correction: Request correction of inaccurate data
Right to Deletion: Request deletion of your data (subject to legal retention requirements)
Right to Opt-Out: Opt-out of promotional communications
Right to Data Portability: Receive your data in portable format
Right to Know: Understand how your data is collected and used

To exercise these rights, contact Contact@chemy.limo with your request.

16.6 Data Security

We implement industry-standard security measures to protect your data including:

Encryption of sensitive data (SSL/TLS)
Secure payment processing (PCI-DSS compliant via Stripe)
Access controls and authentication
Regular security audits and updates
Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

16.7 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

Notify affected individuals in accordance with applicable law
Provide information about the breach and steps being taken
Offer guidance on protecting your information
Comply with all legal notification requirements

17. DISPUTE RESOLUTION AND LEGAL PROVISIONS

17.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

Federal laws of the United States also apply where applicable, including:

Electronic Signatures in Global and National Commerce Act (ESIGN)
Telephone Consumer Protection Act (TCPA)
Payment Card Industry Data Security Standard (PCI-DSS)
Americans with Disabilities Act (ADA)
Other applicable federal regulations

17.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms and Conditions or use of our services shall be brought exclusively in the state or federal courts located in Will County or Cook County, Illinois.

Both parties:

Consent to the personal jurisdiction of such courts
Waive any objection to venue in such courts
Waive any claim that such courts are an inconvenient forum

17.3 Informal Resolution – Required First Step

Before initiating any formal legal proceedings, arbitration, or litigation, both parties agree to attempt good-faith informal resolution.

Process:

Contact Company: Send detailed written description of dispute to Contact@chemy.limo
Include Information:
- Booking reference number and date of service
- Specific nature of complaint or dispute
- Desired resolution or remedy
- Supporting documentation (photos, receipts, correspondence)
Company Response: We will respond within 14 business days with:
- Acknowledgment of dispute
- Investigation findings
- Proposed resolution
Negotiation Period: Parties will engage in good-faith negotiation for 30 days
Resolution Documentation: Any agreed resolution will be documented in writing

Only after completion of informal resolution may either party proceed to arbitration or litigation (subject to arbitration agreement below).

17.4 Binding Arbitration Agreement – IMPORTANT LEGAL PROVISION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except as provided in Section 17.5 below, any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your use of our services shall be resolved through BINDING ARBITRATION rather than in court.

What This Means:

You are giving up your right to a jury trial
You are giving up your right to sue in court (except as noted in Section 17.5)
Disputes will be decided by a neutral arbitrator, not a judge or jury
Arbitration is generally faster and less formal than court litigation

Scope of Arbitration Agreement:

This arbitration agreement covers ANY dispute including but not limited to:

Contract disputes or breach of these Terms
Service quality complaints
Billing or payment disputes
Personal injury claims (except those requiring jury trial under Illinois law)
Property damage claims
Discrimination or civil rights claims
Statutory claims under federal or state law
Any other legal claim related to your booking or service

Arbitration Rules and Procedures:

Arbitration shall be conducted in accordance with:

American Arbitration Association (AAA) Commercial Arbitration Rules
AAA rules available at www.adr.org
Illinois Uniform Arbitration Act where not in conflict with AAA rules

Arbitration Logistics:

Location: Arbitration shall take place in Will County or Cook County, Illinois, or via remote/online proceedings if agreed by both parties
Arbitrator Selection: One neutral arbitrator selected in accordance with AAA rules
Discovery: Limited discovery as determined by arbitrator
Hearing: In-person or remote hearing as determined by arbitrator
Decision: Arbitrator’s written decision is final and binding on both parties

Costs and Fees:

Each party shall bear their own attorney fees and costs unless arbitrator awards fees to prevailing party
Filing fees and arbitrator fees shall be split equally or allocated by arbitrator
If you demonstrate financial hardship, Company may advance your share of fees

Arbitration Award:

Arbitrator may award any relief that would be available in court under applicable law
Arbitrator’s decision is final and binding with very limited right of appeal
Award may be entered as judgment in any court of competent jurisdiction

Opt-Out Right:

You have the right to opt-out of this arbitration agreement within 30 days of first booking.

To opt-out:

Send written notice to Contact@chemy.limo
Include your name, booking email, and statement: “I opt-out of the arbitration agreement”
Must be received within 30 days of your first booking

If you opt-out, all disputes will be resolved in court (Section 17.2) instead of arbitration, but all other Terms still apply.

17.5 Exceptions to Arbitration – Court Actions Permitted

Either party may bring the following claims in court rather than arbitration:

Small Claims Court: Claims within the jurisdiction of small claims court (typically under $10,000 in Illinois) may be brought in small claims court instead of arbitration
Injunctive Relief: Either party may seek injunctive or equitable relief in court for:
- Protection of intellectual property rights
- Emergency relief where arbitration would be inadequate
- Restraining orders or urgent protection
Collection Actions: Company may bring claims in court for:
- Collection of unpaid fees or charges
- Enforcement of payment obligations
- Reimbursement for vehicle damage
Statutory Claims: Claims that cannot be arbitrated under applicable law (e.g., certain workers’ compensation or unemployment claims)

17.6 Class Action Waiver – CRITICAL PROVISION

YOU AND CHEMY LIMOUSINE SERVICE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

This means:

NO CLASS ACTIONS: You cannot participate in a class action lawsuit against us
NO REPRESENTATIVE ACTIONS: You cannot bring claims on behalf of others
INDIVIDUAL CLAIMS ONLY: Each dispute must be brought individually
NO CONSOLIDATION: Multiple claims cannot be consolidated or joined

If class action waiver is found unenforceable: The entire arbitration agreement (Section 17.4) is void, and all disputes will be resolved in court under Section 17.2.

Rationale: This provision ensures:

Faster resolution of individual disputes
Lower costs for both parties
Direct communication between parties and arbitrator
Fair treatment of each individual claim

17.7 Time Limitation for Claims – STATUTE OF LIMITATIONS

Any claim or dispute arising from your use of our services must be filed within ONE (1) YEAR from the date the claim arose.

Claims include: Breach of contract, personal injury, property damage, billing disputes, or any other legal claim
When claim arises: Date of incident, date of service, or date you knew or should have known of the claim
Failure to file: Claims not filed within one year are permanently barred and waived

This time limit is SHORTER than Illinois statutory periods and is agreed to by both parties to promote prompt resolution of disputes.

Example: If vehicle damage occurred on January 1, 2026, you must file a claim by December 31, 2026, or the claim is forever waived.

17.8 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or arbitrator:

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision shall be severed (removed)
All other provisions shall remain in full force and effect
The overall intent and purpose of this agreement shall be preserved

Special Severability for Arbitration Provisions:

If Section 17.6 (Class Action Waiver) is found unenforceable, Section 17.4 (Arbitration Agreement) is void
If any other part of Section 17.4 is found unenforceable, it shall be severed and remaining arbitration provisions remain effective

18. INTELLECTUAL PROPERTY

18.1 Company Trademarks and Copyrights

All content on https://chemy.limo and related properties including but not limited to:

Company name, logo, and branding
Website design, layout, and graphics
Text, photographs, and images
Software, code, and functionality
Videos, audio, and multimedia content

are the exclusive property of Chemy Limousine Service and are protected by:

United States copyright law (17 U.S.C. § 101 et seq.)
Trademark law (15 U.S.C. § 1051 et seq.)
International intellectual property treaties
Illinois state law

18.2 Prohibited Uses of Company Intellectual Property

You may NOT, without our express written permission:

Reproduce, copy, or duplicate Company content
Distribute, publish, or disseminate Company materials
Display Company logo or branding on other websites or materials
Use Company name or logo for commercial purposes
Create derivative works based on Company content
Frame or link to our website in misleading manner
Reverse engineer, decompile, or disassemble website functionality
Extract data through automated means (scraping, bots, etc.)
Use our content for training AI models or machine learning

Violation of these restrictions may result in:

Immediate termination of service without refund
Legal action for copyright or trademark infringement
Damages and attorney fees
Injunctive relief

18.3 Limited License for Personal Use

You are granted a limited, non-exclusive, non-transferable license to:

Access and view website content for personal, non-commercial use
Print single copies of confirmation emails or receipts for your records
Share booking links with passengers involved in your reservation

This license does not permit any commercial use or redistribution.

18.4 User-Generated Content

If you provide feedback, reviews, testimonials, photos, or other content to Chemy Limousine Service:

You grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such content
You represent that you own or have rights to submit the content
You waive any moral rights or attribution rights
We may use your content for marketing, promotional, or training purposes
You will not be compensated for use of your content

19. BOOKING PLATFORM AND TECHNOLOGY

19.1 Third-Party Service Providers

Our booking and payment systems are powered by trusted third-party service providers:

Payment Processing:

Stripe – PCI-DSS Level 1 compliant payment processor
Subject to Stripe’s Terms of Service and Privacy Policy
Available at: https://stripe.com/legal

SMS Messaging:

Twilio – TCPA-compliant messaging platform
Subject to Twilio’s Terms of Service and Acceptable Use Policy
Available at: https://www.twilio.com/legal

Other Services:

Email delivery platforms
GPS and mapping services
Flight tracking services
AI communication platforms

By using our services, you acknowledge:

You may also be subject to terms of these third-party providers
We are not responsible for third-party service failures or outages
Payment security is handled by Stripe, not stored on our servers
These providers meet industry security and compliance standards

19.2 Technical Requirements

To use our online booking system, you must:

Have a compatible web browser (Chrome, Safari, Firefox, Edge – latest version)
Enable cookies and JavaScript
Provide accurate and valid email address for confirmations
Provide valid phone number capable of receiving SMS messages
Have stable internet connection
Use device with up-to-date security software

We are not responsible for:

Technical issues with your device or internet connection
Email deliverability issues caused by spam filters
SMS delivery failures caused by your carrier
Incompatibility with outdated browsers or operating systems

19.3 System Availability and Maintenance

24/7 Booking Availability (Target):

We strive to maintain our booking system 24 hours a day, 7 days a week. However:

System may be temporarily unavailable for scheduled maintenance
Unscheduled downtime may occur due to technical issues
System performance may be affected during high-traffic periods

During System Downtime:

Reservations can be made via phone: +1 (630) 528-2059
Reservations can be made via email: Contact@chemy.limo
Existing reservations remain valid and unaffected

We are not liable for:

Lost business or reservations due to system unavailability
Inability to book during system maintenance
Delays in confirmation due to technical issues
Any damages resulting from system downtime

19.4 Account Security

You are responsible for:

Maintaining security of your booking confirmation numbers and reference codes
Keeping your email and phone number secure and confidential
Notifying us immediately if you believe your booking has been compromised
Not sharing booking links or confirmations with unauthorized persons

We are not liable for:

Unauthorized bookings made using your confirmation information
Changes or cancellations made by someone with access to your booking details
Fraudulent use of your payment information provided to third parties

20. MODIFICATIONS TO TERMS

20.1 Right to Modify

Chemy Limousine Service reserves the right to modify, amend, update, or replace these Terms and Conditions at any time, at our sole discretion.

Changes will be effective:

Immediately upon posting to https://chemy.limo for new bookings
For existing reservations made prior to changes: Original terms at time of booking apply
Material changes may be communicated via email or SMS to existing customers

20.2 Notification of Changes

We will notify you of material changes through:

Prominent notice on website homepage
Updated “Last Updated” date at top of this document
Email notification to registered customers (when applicable)
SMS notification for significant policy changes (when applicable)

“Material changes” include but are not limited to:

Changes to cancellation or refund policies
Changes to pricing structure or fees
Changes to limitation of liability
Changes to arbitration agreement
Changes to payment or billing terms

20.3 Continued Use Constitutes Acceptance

Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms and Conditions.

If you do not agree with modified terms:

You must discontinue use of our services
You must cancel any pending reservations before changes take effect
Original terms will apply to any services already booked and completed before changes

It is your responsibility to review Terms periodically for changes.

20.4 Version History

We maintain version history of these Terms and Conditions. Previous versions may be requested by contacting Contact@chemy.limo.

21. GENERAL PROVISIONS

21.1 Entire Agreement

These Terms and Conditions, together with:

Our Privacy Policy
Our Cancellation and Refund Policy
Any written booking confirmations or quotes
Any additional agreements signed by both parties

constitute the ENTIRE AGREEMENT between Client and Chemy Limousine Service regarding use of our services.

This agreement supersedes all prior:

Verbal communications or phone discussions
Email exchanges or text message conversations
Previous versions of terms and conditions
Industry customs, practices, or course of dealing
Prior agreements or understandings

No modification unless in writing: Any modifications, amendments, or additional terms must be:

Made in writing
Signed by authorized Company representative (owner or manager)
Dated and attached to original agreement

Verbal modifications or email agreements are NOT binding unless confirmed in signed writing.

21.2 Waiver

No waiver by Chemy Limousine Service of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

Failure to enforce any provision does not constitute waiver:

If we fail to enforce a provision on one occasion, we may still enforce it later
If we allow a violation without penalty, we may still enforce the rule in future
All rights and remedies remain available to Company at all times

Example: If we don’t charge overtime on one occasion, we may still charge it on future bookings.

21.3 Assignment

You may not assign or transfer these Terms and Conditions or any rights or obligations under this agreement without our prior written consent.

We may assign or transfer these Terms and Conditions to:

A successor company in event of merger or acquisition
An affiliated company or subsidiary
Any party in connection with sale of business assets

Any attempted assignment by you without consent is void.

21.4 Force Majeure

(See Section 15 for full force majeure provisions)

21.5 Notices

All notices required under these Terms must be in writing and sent to:

For Company: Chemy Limousine Service Plainfield, IL, USA Email: Contact@chemy.limo Phone: +1 (630) 528-2059

For Client: To the email address and phone number provided at time of booking

Notices are deemed received:

Email: Upon sending (if no bounce-back error)
SMS: Upon delivery confirmation
Postal mail: 3 business days after mailing via certified mail

21.6 Headings

Section headings in these Terms and Conditions are for convenience only and do not affect interpretation of provisions.

21.7 Language

These Terms and Conditions are written in English. Any translations provided are for convenience only. In case of conflict, the English version prevails.

21.8 Electronic Signatures and Records

You agree that:

Electronic signatures, contracts, and records have same legal effect as physical documents
You will not contest validity of this agreement based on electronic execution
Electronic records may be used as evidence in any dispute

This complies with ESIGN Act and UETA.

22. SPECIAL SERVICES AND ACCOMMODATIONS

22.1 Accessibility and ADA Compliance

Chemy Limousine Service is committed to compliance with the Americans with Disabilities Act (ADA) and providing accessible transportation services.

Wheelchair-Accessible Vehicles:

Available upon advance request (minimum 48 hours notice required)
Subject to availability
May require specific vehicle types with additional fees
Client must specify accessibility needs at time of booking

Service Animals:

Certified service animals are welcome in all vehicles at no additional charge
Must comply with ADA service animal requirements
Emotional support animals may be accommodated with advance notice

Accommodation Requests:

To request disability accommodations, contact us at:

Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Provide details of needed accommodations at time of booking

22.2 Custom Decorations and Special Amenities

For special events (weddings, proms, anniversaries, proposals):

Custom Decorations:

Must be requested at least 72 hours in advance
Additional fees apply depending on complexity ($50-$200)
Client must specify decoration preferences in detail
Balloons, flowers, banners, and lighting available
Company not responsible for removing decorations after service

Special Amenities (when requested in advance):

Red carpet service for grand entrances
Champagne or beverage service (for Party Buses/Limousines, passengers 21+ only)
Custom music playlists or entertainment systems
“Just Married” signs or custom signage
Fresh flowers or gift packages

Requirements:

All requests must be confirmed in writing via email
Additional charges will be clearly communicated at time of booking
Minimum 48-72 hours notice required
Availability not guaranteed for last-minute requests

22.3 Corporate Accounts

Businesses and corporate clients may establish corporate accounts with benefits including:

Net 30 payment terms (subject to credit approval)
Monthly consolidated invoicing
Dedicated account manager
Volume discounts for frequent service
Priority booking and vehicle allocation
Customized reporting for expense management

To establish corporate account:

Contact Contact@chemy.limo with company information
Complete corporate account application
Provide business references and credit information
Await credit approval (5-10 business days)
Sign corporate services agreement

Corporate account terms may differ from standard Terms and Conditions and will be outlined in separate Corporate Services Agreement.

22.4 Recurring Service Arrangements

For clients with regular transportation needs (daily commutes, weekly appointments, recurring events):

Recurring service packages available with discounted rates
Preferred chauffeur assignment when possible
Simplified booking process for recurring trips
Flexible modification policies for established clients

Contact Contact@chemy.limo to discuss recurring service arrangements.

23. CUSTOMER FEEDBACK AND REVIEWS

23.1 Feedback Welcome

We value your feedback and continuously strive to improve our services.

We encourage you to:

Leave reviews on Google, Yelp, Facebook, or other platforms
Contact us directly with suggestions, compliments, or concerns
Provide testimonials for marketing use (with your permission)
Participate in post-service surveys if offered

Your feedback helps us:

Improve service quality
Train and recognize excellent chauffeurs
Identify areas for improvement
Better serve future clients

23.2 Complaint Resolution Process

If you are dissatisfied with any aspect of our service:

Step 1: Contact Us Immediately

Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Provide specific details of your concern including:
- Booking reference number
- Date and time of service
- Nature of complaint
- Supporting documentation (photos, receipts)

Step 2: Company Investigation

Management will respond within 24-48 business hours
We will investigate your complaint thoroughly
We will review chauffeur reports, GPS data, and all relevant information

Step 3: Resolution Offer

We will propose a resolution, which may include:
- Partial or full refund
- Credit toward future service
- Discounted future booking
- Formal apology and corrective action
- Other appropriate remedy

Step 4: Follow-Up

We will follow up to ensure satisfaction with resolution
If unresolved, matter may proceed to informal resolution (Section 17.3) or arbitration (Section 17.4)

Our Commitment:

We take all complaints seriously
We strive for fair and prompt resolution
We use complaints to improve our services
We treat all clients with respect and professionalism

23.3 Online Reviews and Social Media

We respect your right to share honest feedback online.

However:

False or Defamatory Reviews:

Reviews must be based on actual service experience with our company
False, misleading, or defamatory statements may result in legal action
We reserve the right to respond publicly to inaccurate reviews with facts
Malicious reviews intended to harm our reputation may result in legal remedies

Review Guidelines:

Be honest and factual
Focus on your specific experience
Avoid defamatory or false statements
Respect privacy of chauffeurs and other clients

Company Responses:

We may respond professionally to reviews (positive or negative)
We will correct factual inaccuracies
We will not disclose private client information in public responses
We will invite offline resolution for complex complaints

24. CONTACT INFORMATION

For Questions, Bookings, Concerns, or Emergencies:

Chemy Limousine Service

Mailing Address:
Plainfield, IL, USA

Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Website: https://chemy.limo

Hours of Operation:
Available 24/7 for reservations and emergencies

For Specific Inquiries:

New Reservations: +1 (630) 528-2059 or Contact@chemy.limo
Modify Existing Booking: +1 (630) 528-2059 or Contact@chemy.limo
Cancellations: +1 (630) 528-2059 or Contact@chemy.limo
Billing Questions: Contact@chemy.limo
Customer Service: Contact@chemy.limo
Corporate Accounts: Contact@chemy.limo
Feedback or Complaints: Contact@chemy.limo
Website Technical Issues: Contact@chemy.limo
Privacy or Data Requests: Contact@chemy.limo

Emergency During Service:

Contact your chauffeur directly (phone number provided in confirmation)
Call our 24/7 dispatch: +1 (630) 528-2059

25. FINAL ACKNOWLEDGMENT AND ACCEPTANCE

BY COMPLETING A BOOKING, PROVIDING YOUR ELECTRONIC SIGNATURE, OR USING CHEMY LIMOUSINE SERVICE SERVICES, YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT:

✅ You have read and understood these Terms and Conditions in their entirety (all 25 sections)

✅ You agree to be legally bound by all provisions, policies, and requirements contained herein

✅ You are of legal age (18 years or older) to enter into this binding contract

✅ You have authority to enter into this agreement on behalf of yourself and all passengers in your booking

✅ All information provided during booking is accurate, complete, and truthful

✅ You accept financial responsibility for:

The service and all charges associated with the booking
Any additional charges incurred during or after service
Damages, fees, or penalties resulting from passenger conduct
Wait time, overtime, tolls, and parking fees
Cleaning or repair charges for vehicle damage

✅ You understand and accept:

Our cancellation and refund policies (Section 7)
Our payment card storage and charging authorization (Section 5.3)
Our limitation of liability (Section 14.2)
Our arbitration agreement and class action waiver (Sections 17.4 and 17.6)
Our IP address tracking for fraud prevention (Section 5.4)
Our communication consent for SMS, email, and AI systems (Section 16.2 and 16.3)

✅ You understand your obligations regarding:

Passenger conduct and vehicle care
Prohibited activities (smoking, illegal substances, underage drinking)
Child safety seat requirements
Personal belongings and lost items
Timely arrival at pickup location

✅ You authorize:

Charges to your stored payment method for additional fees without further consent
Collection and use of your data as outlined in Privacy Policy and these Terms
Communication via SMS, email, and phone regarding your reservation
IP address tracking and fraud prevention measures

✅ You acknowledge:

Receipt of these Terms and Conditions
Opportunity to print, download, or save a copy
Your electronic signature has same legal effect as handwritten signature
This agreement is legally binding and enforceable

✅ You waive rights to:

Jury trial (subject to arbitration agreement)
Class action participation
Claims filed after one-year statute of limitations

THANK YOU FOR CHOOSING CHEMY LIMOUSINE SERVICE.

We are committed to providing you with exceptional luxury transportation service. If you have any questions about these Terms and Conditions, please contact us before booking at +1 (630) 528-2059 or Contact@chemy.limo.

We look forward to serving you.

Document Information:

Document Title: Terms and Conditions
Company: Chemy Limousine Service
Version: 1.0
Effective Date: February 6, 2026
Last Updated: February 6, 2026
Document Owner: Chemy Limousine Service Management
Review Frequency: Annually or as needed

Legal Compliance:

This document has been prepared to comply with:

Illinois state laws and regulations
Federal laws including ESIGN Act, TCPA, ADA, CCPA
Payment industry standards (PCI-DSS via Stripe)
Communication compliance (TCPA via Twilio)
AI communication disclosure requirements
Data privacy and protection regulations
Transportation industry best practices

For Legal Review:

These Terms and Conditions should be reviewed by qualified legal counsel licensed in Illinois to ensure full compliance with current laws and regulations. Specific provisions may need adjustment based on:

Changes in Illinois or federal law
Court decisions affecting arbitration or liability limitations
Industry-specific regulations
Insurance requirements
Corporate structure changes

END OF TERMS AND CONDITIONS

If you have questions about these Terms and Conditions or need clarification on any provision, please contact us at Contact@chemy.limo or +1 (630) 528-2059 before completing your booking.

Thank you for choosing Chemy Limousine Service.